I've been reading Jane McGonigal's Reality Is Broken, and some of the things she says track very closely with the way things work in my own sphere. I am trained - intensely trained - to fail and select retry, that is to say, to iterate, and I can't tell you how much that conditioning helps when you're trying to teach someone to do something when they have no cultural frame of reference, a low threshold for frustration, and an annoying tendency to repeat every Goddamned thing you say in a sing-song, munchkin-like register.
